Managed IT services
Managed IT services in Dubai
Monitoring, patching, backup, helpdesk and on-site response for your servers, network and end-user IT — with a written scope, a response time and the same team every time you call.
What managed IT support covers
The honest version: a managed IT service is only as good as its scope. Here is ours, in plain terms.
Monitoring and alerting
Servers, network devices, connectivity and backup jobs watched continuously, with thresholds that mean something rather than an inbox full of noise. Our NOC sees the alert before you do.
Patching and updates
Operating system and firmware updates on a schedule, tested first where it matters, applied in a window that suits your business rather than ours.
Backup, managed properly
Backups configured, monitored and — the part most providers skip — restore-tested. A backup nobody has restored from is a hypothesis, not a backup.
Helpdesk for your people
Email, phone and portal support for end-user issues: accounts, devices, Microsoft 365, printing, the everyday things that stop someone working.
On-site when it needs hands
Some problems need someone in the room. Site visits are part of the contract for clients in Dubai and the northern emirates, not a separate negotiation each time.
Infrastructure management
If your workloads run on our cloud, colocation or dedicated servers, the infrastructure and the support are the same company — which removes the usual argument about whose fault it is.
How we scope it
Four steps, and the first two happen before you commit to anything.
1. Look at what you have
An inventory of servers, network, endpoints, licences and backups. Usually the first complete list the business has had.
2. Agree the scope
What is covered, what is billed separately, response times, and who to call at 2am. In writing, before money changes hands.
3. Onboard
Monitoring deployed, documentation written, backups verified. Typically two to four weeks depending on size.
4. Run and review
Monthly reporting on what happened and what it cost, and a quarterly conversation about what to change.
Who this suits
A good fit
- 20 to 250 staff, with no in-house IT team or one person carrying all of it.
- Servers or workloads that matter — a database, an ERP, a file server, a line-of-business application.
- A requirement to keep data in the UAE, whether from a regulator or a customer.
- A business that has outgrown "the guy who set it up originally".
Probably not
- Fewer than ten people running entirely on Microsoft 365 and nothing else — the value is thin.
- An in-house team that just needs extra hands; a project engagement fits better than a contract.
- Anyone shopping purely on monthly price. There is always someone cheaper, and you can usually tell why.
Questions worth asking any provider
What exactly is in scope, and what is billed on top?
What is the response time, and what happens outside business hours?
Who owns the documentation and the licences?
Where does our data physically sit?
Do you resell the platform or run it?
Get a scope and a number
Tell us what you run and how many people depend on it. We will come back with a scope, a monthly figure, and an honest note on anything we think you should fix before signing anything.